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Results from the 2017 survey

Shelly Manor Holdenhurst Medical Centre

Beechwood Avenue, Bournemouth, BH5 1LX

What this practice does best

    • 86% of respondents would recommend this surgery to someone new to the area

      Local (CCG) average: 83%National average: 77%

    • 90% of respondents say the last GP they saw or spoke to was good at involving them in decisions about their care

      Local (CCG) average: 86%National average: 82%

    • 91% of respondents say the last GP they saw or spoke to was good at treating them with care and concern

      Local (CCG) average: 89%National average: 86%

What this practice could improve

    • 42% of respondents usually get to see or speak to their preferred GP

      Local (CCG) average: 67%National average: 56%

    • 54% of respondents usually wait 15 minutes or less after their appointment time to be seen

      Local (CCG) average: 67%National average: 64%

    • 75% of respondents find it easy to get through to this surgery by phone

      Local (CCG) average: 84%National average: 71%

Comparisons to the local (CCG) or national average may not be statistically significant.
302

Surveys sent out

106

Surveys sent back

35%

Completion rate