Results from the 2019 survey

Shelley Manor Holdenhurst Medical Centre

Shelley Manor Med Ctr, Beechwood Avenue, Bournemouth, BH5 1LX

Where patient experience is best

    • 74% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 62%

    • 99% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

    • 78% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 76%National average: 67%

Where patient experience could improve

    • 61% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 68%

    • 70% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 67% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 87%National average: 83%

Comparisons to the local (CCG) or national average may not be statistically significant.
430

Surveys sent out

123

Surveys sent back

29%

Completion rate