Results from the 2018 survey

Shelley Manor Holdenhurst Medical Centre

Beechwood Avenue, Bournemouth, BH5 1LX

Where patient experience is best

    • 97% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 93%National average: 90%

    • 84% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 81%National average: 74%

    • 99% of respondents took the appointment they were offered

      Local (CCG) average: 97%National average: 94%

Where patient experience could improve

    • 33% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 62%National average: 50%

    • 74% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 84%National average: 70%

    • 86% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.

Surveys sent out


Surveys sent back


Completion rate