Results from the 2019 survey

Beaufort Road Surgery

21 Beaufort Road, Southbourne, Bournemouth, BH6 5AJ

Where patient experience is best

    • 74% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 59%National average: 48%

    • 78% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 62%

    • 98% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

Where patient experience could improve

    • 76% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
243

Surveys sent out

101

Surveys sent back

42%

Completion rate