Results from the 2019 survey

St Albans Medical Centre

212 Richmond Road, Kingston-Upon-Thames, Surrey, KT2 5HF

Where patient experience is best

    • 98% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 70%National average: 68%

    • 93% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 62%

    • 70% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

Where patient experience could improve

    • 85% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

    • 86% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

    • 92% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
255

Surveys sent out

114

Surveys sent back

45%

Completion rate