Results from the 2020 survey

St Albans Medical Centre

212 Richmond Road, Kingston-Upon-Thames, Surrey, KT2 5HF

Where patient experience is best

    • 72% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 96% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

    • 90% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • 64% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

    • 84% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
261

Surveys sent out

106

Surveys sent back

41%

Completion rate