Results from the 2019 survey

Fairview Medical Centre

69 Fairview Road, Norbury, SW16 5PX

Where patient experience is best

    • 94% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 68%

    • 68% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 88% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 74%

Where patient experience could improve

    • 82% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

    • 91% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 94%National average: 95%

    • 90% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
469

Surveys sent out

112

Surveys sent back

24%

Completion rate