Results from the 2020 survey

East Croydon Medical Centre

East Croydon Medical Ctr., 59 Addiscombe Road, East Croydon, CR0 6SD

Where patient experience is best

    • 79% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 76%National average: 77%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

Where patient experience could improve

    • 36% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

    • 47% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

    • 28% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
396

Surveys sent out

101

Surveys sent back

26%

Completion rate