Results from the 2020 survey

Mitchley Avenue Surgery

116 Mitchley Avenue, Sanderstead, South Croydon, CR2 9HH

Where patient experience is best

    • 90% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 96% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 99% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 65%

Where patient experience could improve

    • This practice has scored higher than their CCG average in every question

Comparisons to the local (CCG) or national average may not be statistically significant.
254

Surveys sent out

107

Surveys sent back

42%

Completion rate