Results from the 2020 survey

Stovell House Surgery

188 Lower Addiscombe Road, Addiscombe, Croydon, CR0 6AH

Where patient experience is best

    • 64% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 82% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 63%

    • 87% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 72%National average: 65%

Where patient experience could improve

    • 75% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

    • 92% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 95%National average: 95%

Comparisons to the local (CCG) or national average may not be statistically significant.
341

Surveys sent out

110

Surveys sent back

32%

Completion rate