Results from the 2020 survey

Dr Curran & Partners

Clapham Manor Health Ctr., 86 Clapham Manor Street, Clapham, SW4 6EB

Where patient experience is best

    • 89% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

    • 80% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

    • 99% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 57% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 57% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 63%

    • 61% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
478

Surveys sent out

113

Surveys sent back

24%

Completion rate