Results from the 2019 survey

Dr Curran & Partners

The Clapham Manor Hth Ctr, 86 Clapham Manor Street, Clapham, SW4 6EB

Where patient experience is best

    • 73% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 70%National average: 62%

    • 50% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 91% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 89%

Where patient experience could improve

    • 66% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 76%National average: 68%

    • 61% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

    • 58% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
467

Surveys sent out

115

Surveys sent back

25%

Completion rate