Results from the 2019 survey

Albion Street Group Practice

The Albion Street Hth Ctr, 87 Albion Street, Rotherhithe, SE16 7JX

Where patient experience is best

    • 78% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 66%National average: 62%

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 78%

    • 75% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 65%National average: 74%

Where patient experience could improve

    • 76% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 72% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

    • 74% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
470

Surveys sent out

94

Surveys sent back

20%

Completion rate