Results from the 2020 survey

Albion Street Group Practice

The Albion Street Hth Ctr, 87 Albion Street, Rotherhithe, SE16 7JX

Where patient experience is best

    • 81% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 60%

    • 74% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 83% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

Where patient experience could improve

    • 76% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 83%National average: 86%

    • 80% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 84%National average: 87%

    • 38% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
482

Surveys sent out

101

Surveys sent back

21%

Completion rate