Results from the 2020 survey

Triangle Group Practice

2 Morley Road, East Lewisham, SE13 6DQ

Where patient experience is best

    • 83% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 73%

    • 74% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 68% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 63%

Where patient experience could improve

    • 75% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 88%National average: 89%

    • 66% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

    • 83% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

Comparisons to the local (CCG) or national average may not be statistically significant.
377

Surveys sent out

107

Surveys sent back

28%

Completion rate