Results from the 2020 survey

Honor Oak Group Practice

Honor Oak Health Centre, 20 Turnham Road, Brockley, SE4 2LA

Where patient experience is best

    • 87% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 85%

    • 96% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 93%

    • 93% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 23% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 45% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 63%National average: 65%

    • 49% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
478

Surveys sent out

102

Surveys sent back

21%

Completion rate