Results from the 2018 survey

Woolstone Medical Centre

Woolstone Medical Centre, Woolstone Road, London, SE23 2SG

Where patient experience is best

    • 82% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 70%

    • 56% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 50%

    • 77% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 69%

Where patient experience could improve

    • 80% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 85%National average: 87%

    • 69% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 79%

    • 85% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 88%National average: 89%

Comparisons to the local (CCG) or national average may not be statistically significant.
327

Surveys sent out

103

Surveys sent back

31%

Completion rate