Results from the 2019 survey

Woolstone Medical Centre

Woolstone Road, Lewisham, SE23 2SG

Where patient experience is best

    • 87% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 71%National average: 78%

    • 79% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 76% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 67%

Where patient experience could improve

    • 90% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
369

Surveys sent out

115

Surveys sent back

31%

Completion rate