Results from the 2020 survey

Woolstone Medical Centre

Woolstone Road, Lewisham, SE23 2SG

Where patient experience is best

    • 82% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 73%

    • 92% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 82%

    • 97% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 87%National average: 88%

Where patient experience could improve

    • 58% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

    • 34% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 88% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
374

Surveys sent out

96

Surveys sent back

26%

Completion rate