Results from the 2020 survey

Bannockburn Surgery

20-22 Bannockburn Road, Plumstead, London, SE18 1ES

Where patient experience is best

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 64%National average: 65%

    • 47% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 42%National average: 45%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

Where patient experience could improve

    • 59% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 68%National average: 73%

    • 86% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 93%National average: 94%

    • 85% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
455

Surveys sent out

113

Surveys sent back

25%

Completion rate