Results from the 2019 survey

Bannockburn Surgery

20-22 Bannockburn Road, Plumstead, SE18 1ES

Where patient experience is best

    • 60% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 45%National average: 48%

    • 80% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 68%

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 79%National average: 86%

Where patient experience could improve

    • 59% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 72%National average: 78%

    • 82% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 62% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 66%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
454

Surveys sent out

115

Surveys sent back

25%

Completion rate