Results from the 2019 survey

Canterbury Medical Practice

Bridge Health Centre, Patrixbourne Road, Bridge, Canterbury, CT4 5BL

Where patient experience is best

    • 84% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 76%National average: 68%

    • 57% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 48%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

Where patient experience could improve

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 81% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 84%National average: 78%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
287

Surveys sent out

121

Surveys sent back

42%

Completion rate