Results from the 2019 survey

Mile Oak Medical Centre

Chalky Road, Portslade, Brighton, BN41 2WF

Where patient experience is best

    • 86% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 78%

    • 94% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

    • 98% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Where patient experience could improve

    • 55% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 69%National average: 62%

    • 66% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 75%National average: 67%

    • 64% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
310

Surveys sent out

131

Surveys sent back

42%

Completion rate