Results from the 2018 survey

Morris House Group Practice

Tottenham, London, N17 6AA

Where patient experience is best

    • 64% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 66%

    • 78% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 80%National average: 84%

    • 82% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 85%National average: 89%

Where patient experience could improve

    • 36% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 70%

    • 42% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 64%National average: 62%

    • 29% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 46%National average: 50%

Comparisons to the local (CCG) or national average may not be statistically significant.
429

Surveys sent out

109

Surveys sent back

25%

Completion rate