Results from the 2019 survey

Morris House Group Practice

239 Lordship Lane, Tottenham, London, N17 6AA

Where patient experience is best

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 69%National average: 78%

    • 72% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 69%National average: 74%

    • 63% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 65%

Where patient experience could improve

    • 44% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 68%

    • 50% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 67%

    • 68% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 81%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
466

Surveys sent out

118

Surveys sent back

25%

Completion rate