Results from the 2020 survey

Leytonstone Road Medical Centre

157 Leytonstone Road, Stratford, London, E15 1LH

Where patient experience is best

    • 94% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 67%National average: 77%

    • 77% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 76%National average: 85%

Where patient experience could improve

    • 88% of respondents took the appointment they were offered

      Local (CCG) average: 91%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
464

Surveys sent out

74

Surveys sent back

16%

Completion rate