Results from the 2019 survey

Leytonstone Road Medical Centre

157 Leytonstone Road, Stratford, London, E15 1LH

Where patient experience is best

    • 48% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 40%National average: 48%

    • 69% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 67%

    • 66% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 65%

Where patient experience could improve

    • 57% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 68%National average: 78%

    • 69% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 79%National average: 87%

    • 67% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 76%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
463

Surveys sent out

81

Surveys sent back

17%

Completion rate