Results from the 2020 survey

E12 Health

E12 Health Centre, The Centre, 30 Church Rd, Manor Park, E12 6AQ

Where patient experience is best

    • 90% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 91%National average: 94%

    • 90% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 92%National average: 95%

    • 83% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 87%National average: 93%

Where patient experience could improve

    • 40% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 64%National average: 73%

    • 12% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 36%National average: 45%

    • 32% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 56%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
489

Surveys sent out

92

Surveys sent back

19%

Completion rate