Results from the 2019 survey

E12 Health

E12 Health Centre, The Centre, 30 Church Rd, Manor Park, E12 6AQ

Where patient experience is best

    • 87% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 88%National average: 93%

    • 89% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 91%National average: 95%

    • 87% of respondents took the appointment they were offered

      Local (CCG) average: 92%National average: 94%

Where patient experience could improve

    • 32% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

    • 40% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 67%

    • 58% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 76%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
468

Surveys sent out

86

Surveys sent back

18%

Completion rate