Results from the 2020 survey

Lancaster Gate Medical Centre

Lancaster Medical Centre, 20-21 Leinster Terrace, London, W2 3ET

Where patient experience is best

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 65%

    • 75% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 73%National average: 63%

    • 72% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 73%National average: 60%

Where patient experience could improve

    • 47% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

    • 78% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

    • 71% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
479

Surveys sent out

74

Surveys sent back

15%

Completion rate