Results from the 2020 survey

Holland Park Surgery

Lower Ground Floor, 12 Phillimore Walk, London, W8 7RX

Where patient experience is best

    • 83% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 72%National average: 65%

    • 91% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 65%

    • 94% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 85%National average: 82%

Where patient experience could improve

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 50%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
402

Surveys sent out

108

Surveys sent back

27%

Completion rate