Results from the 2020 survey

The Garway Medical Practice

Pickering House, Hallfield Estate, London, W2 6HF

Where patient experience is best

    • 85% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 65%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 73%National average: 77%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

Where patient experience could improve

    • 66% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 85%National average: 82%

    • 68% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 55% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 73%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
475

Surveys sent out

102

Surveys sent back

21%

Completion rate