Results from the 2018 survey

North Hyde Road Surgery

Hayes, Middlesex, UB3 4NS

Where patient experience is best

    • 81% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 70%

    • 63% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 60%National average: 66%

    • 89% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 90%

Where patient experience could improve

    • 69% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 81%National average: 87%

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 50%

    • 67% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 78%National average: 84%

Comparisons to the local (CCG) or national average may not be statistically significant.
417

Surveys sent out

83

Surveys sent back

20%

Completion rate