Results from the 2019 survey

North Hyde Road Surgery

167 North Hyde Road, Hayes, Middlesex, UB3 4NS

Where patient experience is best

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 68%

    • 96% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 87%National average: 89%

    • 74% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 67%National average: 67%

Where patient experience could improve

    • 57% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 78%

    • 69% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 79%National average: 86%

    • 74% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 83%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
455

Surveys sent out

85

Surveys sent back

19%

Completion rate