Results from the 2019 survey

Wrafton House Surgery

9/11 Wellfield Road, Hatfield, AL10 0BS

Where patient experience is best

    • 94% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 88%National average: 86%

    • 63% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 58%National average: 65%

    • 76% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 71%National average: 74%

Where patient experience could improve

    • 8% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 37%National average: 48%

    • 38% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 62%

    • 68% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

Comparisons to the local (CCG) or national average may not be statistically significant.
311

Surveys sent out

99

Surveys sent back

32%

Completion rate