Results from the 2020 survey

Wrafton House Surgery

9/11 Wellfield Road, Hatfield, AL10 0BS

Where patient experience is best

    • 72% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 62%National average: 65%

    • 65% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 57%National average: 63%

    • 62% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 55%National average: 60%

Where patient experience could improve

    • 71% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 69% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 77%National average: 77%

    • 53% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 61%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
369

Surveys sent out

117

Surveys sent back

32%

Completion rate