Results from the 2019 survey

East Norwich Medical Partnership

St Williams Way, Thorpe St Andrew, Norwich, NR7 0AJ

Where patient experience is best

    • 77% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

    • 91% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 96%National average: 94%

Where patient experience could improve

    • 42% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 68%

    • 26% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 46% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
247

Surveys sent out

138

Surveys sent back

56%

Completion rate