Results from the 2020 survey

Vida Healthcare

Vida Healthcare/Groadh&Sc, Gayton Road, Kings Lynn, PE30 4DY

Where patient experience is best

    • 90% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 98% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

    • 93% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Where patient experience could improve

    • 48% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 30% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 45%

    • 57% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
253

Surveys sent out

101

Surveys sent back

40%

Completion rate