Results from the 2019 survey

Vida Healthcare

Vida Healthcare/Groadh&Sc, Gayton Road, Kings Lynn, PE30 4DY

Where patient experience is best

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

    • 82% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 83%National average: 78%

    • 87% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 89%National average: 87%

Where patient experience could improve

    • 30% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 54%National average: 48%

    • 59% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 80%National average: 68%

    • 51% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 69%National average: 65%

Comparisons to the local (CCG) or national average may not be statistically significant.
294

Surveys sent out

139

Surveys sent back

47%

Completion rate