Results from the 2019 survey

Mill Road Surgery

98A Mill Road,Ecclesfield, Sheffield, S35 9XQ

Where patient experience is best

    • 79% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 68%

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 85%National average: 86%

    • 97% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 87%

Where patient experience could improve

    • 51% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 37% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

    • 85% of respondents took the appointment they were offered

      Local (CCG) average: 93%National average: 94%

Comparisons to the local (CCG) or national average may not be statistically significant.
260

Surveys sent out

127

Surveys sent back

49%

Completion rate