Results from the 2019 survey

Woodhouse Medical Centre

Woodhouse Health Centre, 5-7 Skelton Ln, Woodhouse, Sheffield, S13 7LY

Where patient experience is best

    • 94% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 94%National average: 94%

    • 91% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 92% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

Where patient experience could improve

    • 32% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 66%National average: 68%

    • 33% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 21% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 48%

Comparisons to the local (CCG) or national average may not be statistically significant.
255

Surveys sent out

105

Surveys sent back

41%

Completion rate