Results from the 2020 survey

Shiregreen Medical Centre

492 Bellhouse Road, Sheffield, South Yorkshire, S5 0RG

Where patient experience is best

    • 97% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 89% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

Where patient experience could improve

    • 22% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 40% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 51% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
482

Surveys sent out

135

Surveys sent back

28%

Completion rate