Results from the 2020 survey

Forge Health Group

Pitsmoor Surgery, 151 Burngreave Road, Sheffield, S3 9DL

Where patient experience is best

    • 78% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 64%National average: 65%

    • 74% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 62%National average: 63%

    • 73% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

Where patient experience could improve

    • 63% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 76% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

    • 36% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

Comparisons to the local (CCG) or national average may not be statistically significant.
430

Surveys sent out

109

Surveys sent back

25%

Completion rate