Results from the 2020 survey

Porter Brook Medical Centre

Porter Brook Medical Ctre, 9 Sunderland Street, Sheffield, S11 8HN

Where patient experience is best

    • 99% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 89%National average: 89%

    • 68% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 65%

    • 67% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

Where patient experience could improve

    • 70% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 70% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 73%National average: 73%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
484

Surveys sent out

83

Surveys sent back

17%

Completion rate