Results from the 2019 survey

Whyburn Medical Practice

Curtis Street, Hucknall, Nottingham, NG15 7JE

Where patient experience is best

    • 90% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 86%National average: 87%

    • 81% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 81%National average: 86%

    • 92% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 93%National average: 93%

Where patient experience could improve

    • 66% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 78%

    • 47% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 58%National average: 68%

    • 72% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 81%National average: 83%

Comparisons to the local (CCG) or national average may not be statistically significant.
256

Surveys sent out

102

Surveys sent back

40%

Completion rate