Results from the 2020 survey

Dr A Khan & K Muneer

Hunslet Health Centre, 24 Church Street, Leeds, LS10 2PT

Where patient experience is best

    • 86% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 99% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 96% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

Where patient experience could improve

    • 88% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 89%National average: 88%

    • 91% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
383

Surveys sent out

97

Surveys sent back

25%

Completion rate