Results from the 2019 survey

Kirkstall Lane Medical Centre

Kirkstall Lane Med Ctre, 216 Kirkstall Lane, Leeds, LS6 3DS

Where patient experience is best

    • 62% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 48%

    • 87% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 71%National average: 68%

    • 89% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

Where patient experience could improve

    • 58% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 75%National average: 74%

    • 63% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

    • 56% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 70%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
466

Surveys sent out

112

Surveys sent back

24%

Completion rate