Results from the 2020 survey

Kirkstall Lane Medical Centre

Kirkstall Lane Med Ctre, 216 Kirkstall Lane, Leeds, LS6 3DS

Where patient experience is best

    • 89% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 68%National average: 65%

    • 71% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 62%National average: 60%

    • 95% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

Where patient experience could improve

    • 59% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 78%National average: 77%

    • 61% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 73%

    • 77% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

Comparisons to the local (CCG) or national average may not be statistically significant.
480

Surveys sent out

114

Surveys sent back

24%

Completion rate