Results from the 2020 survey

Priory View Medical Centre

Priory View Medical Ctr, 2A Green Lane, Leeds, LS12 1HU

Where patient experience is best

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 92%National average: 93%

    • 88% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 87%National average: 86%

    • 86% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 85%

Where patient experience could improve

    • 63% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 72%National average: 73%

    • 58% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 65%

    • 57% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 63%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
334

Surveys sent out

112

Surveys sent back

34%

Completion rate