Results from the 2019 survey

Highfield Surgery

Holtdale Approach, Leeds, LS16 7RX

Where patient experience is best

    • 84% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 66%National average: 65%

    • 81% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 63%National average: 62%

    • 96% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 78%

Where patient experience could improve

    • 85% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 86%National average: 86%

Comparisons to the local (CCG) or national average may not be statistically significant.
260

Surveys sent out

108

Surveys sent back

42%

Completion rate