Results from the 2020 survey

The Junction Surgery

Birkhouse Lane, Moldgreen, Huddersfield, HD5 8BE

Where patient experience is best

    • 78% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

    • 96% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 94% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 86%National average: 82%

Where patient experience could improve

    • 36% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 49%National average: 45%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 79%National average: 77%

    • 92% of respondents took the appointment they were offered

      Local (CCG) average: 95%National average: 93%

Comparisons to the local (CCG) or national average may not be statistically significant.
303

Surveys sent out

117

Surveys sent back

39%

Completion rate