Results from the 2020 survey

Beechwood Medical Centre

60A Keighley Road,Ovenden, Halifax, HX2 8AL

Where patient experience is best

    • 92% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 73%National average: 65%

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 90% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 84%National average: 82%

Where patient experience could improve

    • 68% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 81%National average: 77%

    • 49% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 61%National average: 60%

    • 65% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 73%

Comparisons to the local (CCG) or national average may not be statistically significant.
487

Surveys sent out

105

Surveys sent back

22%

Completion rate