Results from the 2019 survey

Beechwood Medical Centre

60A Keighley Road,Ovenden, Halifax, HX2 8AL

Where patient experience is best

    • 90% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 75%National average: 68%

    • 98% of respondents took the appointment they were offered

      Local (CCG) average: 94%National average: 94%

    • 92% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 91%National average: 89%

Where patient experience could improve

    • 30% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 48%

    • 75% of respondents say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

      Local (CCG) average: 88%National average: 87%

    • 62% of respondents were satisfied with the type of appointment they were offered

      Local (CCG) average: 74%National average: 74%

Comparisons to the local (CCG) or national average may not be statistically significant.
470

Surveys sent out

111

Surveys sent back

24%

Completion rate