Results from the 2018 survey

Kirkbymoorside Surgery

Tinley Garth, Kirkbymoorside, YO62 6AR

Where patient experience is best

    • 83% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 47%National average: 50%

    • 97% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 70%

    • 88% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 64%National average: 66%

Where patient experience could improve

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 98%National average: 96%

    • 90% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 91%National average: 87%

Comparisons to the local (CCG) or national average may not be statistically significant.
226

Surveys sent out

136

Surveys sent back

60%

Completion rate