Results from the 2019 survey

Mayford House Surgery

Boroughbridge Road, Northallerton, DL7 8AW

Where patient experience is best

    • 95% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 93%National average: 86%

    • 97% of respondents took the appointment they were offered

      Local (CCG) average: 96%National average: 94%

    • 92% of respondents describe their overall experience of this GP practice as good

      Local (CCG) average: 92%National average: 83%

Where patient experience could improve

    • 42% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 62%National average: 48%

    • 67% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 80%National average: 67%

    • 75% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 86%National average: 68%

Comparisons to the local (CCG) or national average may not be statistically significant.
248

Surveys sent out

125

Surveys sent back

50%

Completion rate