Results from the 2018 survey

Mayford House Surgery

Mayford House Surgery, Boroughbridge Road, Northallerton, DL7 8AW

Where patient experience is best

    • 98% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 97%National average: 93%

    • 97% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

    • 83% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 83%National average: 69%

Where patient experience could improve

    • 48% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 61%National average: 50%

    • 64% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 76%National average: 62%

    • 75% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 86%National average: 79%

Comparisons to the local (CCG) or national average may not be statistically significant.
232

Surveys sent out

114

Surveys sent back

49%

Completion rate