Results from the 2020 survey

Mayford House Surgery

Boroughbridge Road, Northallerton, DL7 8AW

Where patient experience is best

    • 92% of respondents say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

      Local (CCG) average: 82%National average: 77%

    • 91% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 96%National average: 93%

Where patient experience could improve

    • 26% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 52%National average: 45%

    • 69% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 81%National average: 65%

    • 59% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 68%National average: 60%

Comparisons to the local (CCG) or national average may not be statistically significant.
251

Surveys sent out

140

Surveys sent back

56%

Completion rate