Results from the 2020 survey

Hessle Grange Medical Practice

Hessle Grange Med. Pract., 11 Hull Road, Hessle, HU13 9LZ

Where patient experience is best

    • 53% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 44%National average: 45%

    • 92% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 87%National average: 85%

    • 92% of respondents find the receptionists at this GP practice helpful

      Local (CCG) average: 90%National average: 89%

Where patient experience could improve

    • 56% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 65%

    • 49% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 56%National average: 60%

    • 54% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 61%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
287

Surveys sent out

139

Surveys sent back

48%

Completion rate