Results from the 2019 survey

Hessle Grange Medical Practice

Hessle Grange Med. Pract., 11 Hull Road, Hessle, HU13 9LZ

Where patient experience is best

    • 69% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 48%National average: 48%

    • 98% of respondents say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

      Local (CCG) average: 90%National average: 87%

    • 99% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 92%National average: 89%

Where patient experience could improve

    • 45% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 63%National average: 68%

    • 49% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 67%

    • 42% of respondents were offered a choice of appointment when they last tried to make a general practice appointment

      Local (CCG) average: 58%National average: 62%

Comparisons to the local (CCG) or national average may not be statistically significant.
250

Surveys sent out

102

Surveys sent back

41%

Completion rate