Results from the 2020 survey

Carlisle Healthcare

Spencer House, St Paul’S Square, Carlisle, CA1 1DG

Where patient experience is best

    • 96% of respondents were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

      Local (CCG) average: 94%National average: 93%

    • 97% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 96%National average: 95%

    • 93% of respondents felt their needs were met during their last general practice appointment

      Local (CCG) average: 95%National average: 94%

Where patient experience could improve

    • 33% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 67%National average: 65%

    • 48% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 68%National average: 65%

    • 46% of respondents are satisfied with the general practice appointment times available

      Local (CCG) average: 65%National average: 63%

Comparisons to the local (CCG) or national average may not be statistically significant.
274

Surveys sent out

98

Surveys sent back

36%

Completion rate