Results from the 2019 survey

Carlisle Healthcare

Spencer House, St Paul’S Square, Carlisle, CA1 1DG

Where patient experience is best

    • 93% of respondents felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

      Local (CCG) average: 90%National average: 86%

    • 96% of respondents had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

      Local (CCG) average: 97%National average: 95%

    • 90% of respondents say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

      Local (CCG) average: 90%National average: 89%

Where patient experience could improve

    • 33% of respondents find it easy to get through to this GP practice by phone

      Local (CCG) average: 69%National average: 68%

    • 15% of respondents usually get to see or speak to their preferred GP when they would like to

      Local (CCG) average: 43%National average: 48%

    • 46% of respondents describe their experience of making an appointment as good

      Local (CCG) average: 65%National average: 67%

Comparisons to the local (CCG) or national average may not be statistically significant.
273

Surveys sent out

117

Surveys sent back

43%

Completion rate