245 Surveys sent out
110 Surveys sent back
45% Completion rate
Showing responses about from

Your GP practice services

find it easy to get through to this GP practice by phone

ICS result: | National result:

Generally, how easy or difficult is it to contact your GP practice on the phone? Asked of all patients. Patients who selected 'I haven't tried' have been excluded

This practice Local area (ICS) National
Very easy -
Fairly easy -
Neither easy nor difficult -
Fairly difficult -
Very difficult -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

find it easy to contact this GP practice using their website

ICS result: | National result:

Generally, how easy or difficult is it to contact your GP practice using their website? Asked of all patients. Patients who selected 'I haven't tried' have been excluded

This practice Local area (ICS) National
Very easy -
Fairly easy -
Neither easy nor difficult -
Fairly difficult -
Very difficult -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

find it easy to contact this GP practice using the NHS App

ICS result: | National result:

Generally, how easy or difficult is it to contact your GP practice using the NHS App? Asked of all patients. Patients who selected 'I haven't tried' have been excluded

This practice Local area (ICS) National
Very easy -
Fairly easy -
Neither easy nor difficult -
Fairly difficult -
Very difficult -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

find the reception and administrative team at this GP practice helpful

ICS result: | National result:

Overall, how helpful do you find the reception and administrative team at your GP practice? Asked of all patients. Patients who selected 'I don't know' have been excluded

This practice Local area (ICS) National
Very helpful -
Fairly helpful -
Not very helpful -
Not at all helpful -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

usually get to see or speak to their preferred healthcare professional when they would like to

ICS result: | National result:

How often do you get to see or speak to your preferred healthcare professional when you ask to? Asked of all patients who have a healthcare professional they prefer to see or speak to. Patients who selected 'I haven't tried' have been excluded

This practice Local area (ICS) National
Always or almost always -
A lot of the time -
Sometimes -
Never or almost never -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

Your last contact

knew what the next step would be after contacting their GP practice

ICS result: | National result:

Once you had contacted your GP practice, did you know what the next step in dealing with your request would be? Asked of patients who have tried to contact their GP practice since being registered, except those whose call was not answered. Patients who selected 'I couldn't contact my practice' have been excluded

This practice Local area (ICS) National
Yes -
No -
I was told to contact my practice again another day, as they couldn’t help that day -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

knew what the next step would be within two days of contacting their GP practice

ICS result: | National result:

How soon after you contacted your GP practice did you know what the next step would be? Asked of patients who knew what the next step in dealing with their request would be. Patients who selected 'I can't remember' have been excluded

This practice Local area (ICS) National
There and then -
Later on the same day -
The next day -
After two or more days -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

describe their experience of contacting their GP practice as good

ICS result: | National result:

Overall, how would you describe your experience of contacting your GP practice on this occasion? Asked of patients who have tried to contact their GP practice since being registered

This practice Local area (ICS) National
Very good -
Fairly good -
Neither good nor poor -
Fairly poor -
Very poor -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

Your last appointment

were offered a choice of time or day when they last tried to make a general practice appointment

ICS result: | National result:

Were you offered the following choices? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I didn't need a choice' or 'I can't remember' have been excluded

This practice Local area (ICS) National
A choice of time or day -
A choice of location (to see a healthcare professional in person) -
I was not offered these choices -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

were offered a choice of location when they last tried to make a general practice appointment

ICS result: | National result:

Were you offered the following choices? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I didn't need a choice' or 'I can't remember' have been excluded

This practice Local area (ICS) National
A choice of time or day -
A choice of location (to see a healthcare professional in person) -
I was not offered these choices -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

felt they waited about the right amount of time for their last general practice appointment

ICS result: | National result:

How do you feel about how long you waited for your appointment? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know' have been excluded

This practice Local area (ICS) National
It was about right -
It took too long -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

ICS result: | National result:

During your last appointment, how good was the healthcare professional at listening to you? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded

This practice Local area (ICS) National
Very good -
Fairly good -
Neither good nor poor -
Fairly poor -
Very poor -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

ICS result: | National result:

During your last appointment, how good was the healthcare professional at treating you with care and concern? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded

This practice Local area (ICS) National
Very good -
Fairly good -
Neither good nor poor -
Fairly poor -
Very poor -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment

ICS result: | National result:

During your last appointment, how good was the healthcare professional at considering your mental wellbeing? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded

This practice Local area (ICS) National
Very good -
Fairly good -
Neither good nor poor -
Fairly poor -
Very poor -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment

ICS result: | National result:

Did you feel that the healthcare professional had all the information they needed about you? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded

This practice Local area (ICS) National
Yes, definitely -
Yes, to some extent -
No, not at all -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

ICS result: | National result:

Did you have confidence and trust in the healthcare professional you saw or spoke to? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded

This practice Local area (ICS) National
Yes, definitely -
Yes, to some extent -
No, not at all -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

ICS result: | National result:

At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I can't remember or it didn't apply' have been excluded

This practice Local area (ICS) National
Yes, definitely -
Yes, to some extent -
No, not at all -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

felt their needs were met during their last general practice appointment

ICS result: | National result:

Thinking about the reason for your last appointment, were your needs met? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know' have been excluded

This practice Local area (ICS) National
Yes, definitely -
Yes, to some extent -
No, not at all -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

Your health

say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses

ICS result: | National result:

In the last 12 months, have you had enough support from local services or organisations to help you manage your conditions or illnesses? Asked of all patients with a long-term condition or illness. Patients who selected 'I haven't needed support' or 'I don't know' have been excluded

This practice Local area (ICS) National
Yes, definitely -
Yes, to some extent -
No -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

Overall experience

describe their overall experience of this GP practice as good

ICS result: | National result:

Overall, how would you describe your experience of your GP practice? Asked of all patients

This practice Local area (ICS) National
Very good -
Fairly good -
Neither good nor poor -
Fairly poor -
Very poor -
Total respondents (weighted) Total respondents (weighted) Total respondents (weighted)
Total respondents (unweighted) Total respondents (unweighted) Total respondents (unweighted)
Showing weighted results
Please note: due to rounding, some figures may not add up to 100%

Where patient experience is highest compared with the ICS result

XX of respondents ...

ICS result: XX | National result: XX

XX of respondents ...

ICS result: XX | National result: XX

XX of respondents ...

ICS result: XX | National result: XX

Where patient experience is lowest compared with the ICS result

XX of respondents ...

ICS result: XX | National result: XX

XX of respondents ...

ICS result: XX | National result: XX

XX of respondents ...

ICS result: XX | National result: XX

Comparisons with the local ICS or national results are indicative only and may not be statistically significant.

What would you like to do next?

Explore patient experience at this practice
Compare this practice to others

Your GP practice services

The Apples Medical Centre Add Practice Add Practice
% of patients who find it easy to get through to this GP practice by phone

ICS result:

National result:

Generally, how easy or difficult is it to contact your GP practice on the phone? Asked of all patients. Patients who selected 'I haven't tried' have been excluded
Very easy
Fairly easy
Neither easy nor difficult
Fairly difficult
Very difficult
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who find it easy to contact this GP practice using their website

ICS result:

National result:

Generally, how easy or difficult is it to contact your GP practice using their website? Asked of all patients. Patients who selected 'I haven't tried' have been excluded
Very easy
Fairly easy
Neither easy nor difficult
Fairly difficult
Very difficult
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who find it easy to contact this GP practice using the NHS App

ICS result:

National result:

Generally, how easy or difficult is it to contact your GP practice using the NHS App? Asked of all patients. Patients who selected 'I haven't tried' have been excluded
Very easy
Fairly easy
Neither easy nor difficult
Fairly difficult
Very difficult
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who find the reception and administrative team at this GP practice helpful

ICS result:

National result:

Overall, how helpful do you find the reception and administrative team at your GP practice? Asked of all patients. Patients who selected 'I don't know' have been excluded
Very helpful
Fairly helpful
Not very helpful
Not at all helpful
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who usually get to see or speak to their preferred healthcare professional when they would like to

ICS result:

National result:

How often do you get to see or speak to your preferred healthcare professional when you ask to? Asked of all patients who have a healthcare professional they prefer to see or speak to. Patients who selected 'I haven't tried' have been excluded
Always or almost always
A lot of the time
Sometimes
Never or almost never
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%

Your last contact

The Apples Medical Centre Add Practice Add Practice
% of patients who knew what the next step would be after contacting their GP practice

ICS result:

National result:

Once you had contacted your GP practice, did you know what the next step in dealing with your request would be? Asked of patients who have tried to contact their GP practice since being registered, except those whose call was not answered. Patients who selected 'I couldn't contact my practice' have been excluded
Yes
No
I was told to contact my practice again another day, as they couldn’t help that day
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who knew what the next step would be within two days of contacting their GP practice

ICS result:

National result:

How soon after you contacted your GP practice did you know what the next step would be? Asked of patients who knew what the next step in dealing with their request would be. Patients who selected 'I can't remember' have been excluded
There and then
Later on the same day
The next day
After two or more days
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who describe their experience of contacting their GP practice as good

ICS result:

National result:

Overall, how would you describe your experience of contacting your GP practice on this occasion? Asked of patients who have tried to contact their GP practice since being registered
Very good
Fairly good
Neither good nor poor
Fairly poor
Very poor
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%

Your last appointment

The Apples Medical Centre Add Practice Add Practice
% of patients who were offered a choice of time or day when they last tried to make a general practice appointment

ICS result:

National result:

Were you offered the following choices? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I didn't need a choice' or 'I can't remember' have been excluded
A choice of time or day
A choice of location (to see a healthcare professional in person)
I was not offered these choices
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who were offered a choice of location when they last tried to make a general practice appointment

ICS result:

National result:

Were you offered the following choices? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I didn't need a choice' or 'I can't remember' have been excluded
A choice of time or day
A choice of location (to see a healthcare professional in person)
I was not offered these choices
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who felt they waited about the right amount of time for their last general practice appointment

ICS result:

National result:

How do you feel about how long you waited for your appointment? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know' have been excluded
It was about right
It took too long
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

ICS result:

National result:

During your last appointment, how good was the healthcare professional at listening to you? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded
Very good
Fairly good
Neither good nor poor
Fairly poor
Very poor
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

ICS result:

National result:

During your last appointment, how good was the healthcare professional at treating you with care and concern? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded
Very good
Fairly good
Neither good nor poor
Fairly poor
Very poor
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment

ICS result:

National result:

During your last appointment, how good was the healthcare professional at considering your mental wellbeing? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded
Very good
Fairly good
Neither good nor poor
Fairly poor
Very poor
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment

ICS result:

National result:

Did you feel that the healthcare professional had all the information they needed about you? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded
Yes, definitely
Yes, to some extent
No, not at all
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

ICS result:

National result:

Did you have confidence and trust in the healthcare professional you saw or spoke to? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know or it didn't apply' have been excluded
Yes, definitely
Yes, to some extent
No, not at all
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

ICS result:

National result:

At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I can't remember or it didn't apply' have been excluded
Yes, definitely
Yes, to some extent
No, not at all
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%
% of patients who felt their needs were met during their last general practice appointment

ICS result:

National result:

Thinking about the reason for your last appointment, were your needs met? Asked of patients who had an appointment since being registered with current GP practice. Patients who selected 'I don't know' have been excluded
Yes, definitely
Yes, to some extent
No, not at all
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%

Your health

The Apples Medical Centre Add Practice Add Practice
% of patients who say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses

ICS result:

National result:

In the last 12 months, have you had enough support from local services or organisations to help you manage your conditions or illnesses? Asked of all patients with a long-term condition or illness. Patients who selected 'I haven't needed support' or 'I don't know' have been excluded
Yes, definitely
Yes, to some extent
No
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%

Overall experience

The Apples Medical Centre Add Practice Add Practice
% of patients who describe their overall experience of this GP practice as good

ICS result:

National result:

Overall, how would you describe your experience of your GP practice? Asked of all patients
Very good
Fairly good
Neither good nor poor
Fairly poor
Very poor
Total respondents (weighted)
Total respondents (unweighted)
Showing weighted results Please note: due to rounding, some figures may not add up to 100%