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% of patients who find it easy to get through to this GP practice by phone
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% of patients who find the receptionists at this GP practice helpful
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% of patients who are satisfied with the general practice appointment times available
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% of patients who usually get to see or speak to their preferred GP when they would like to
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% of patients who were offered a choice of appointment when they last tried to make a general practice appointment
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% of patients who were satisfied with the type of appointment they were offered
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% of patients who took the appointment they were offered
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% of patients who describe their experience of making an appointment as good
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% of patients who waited 15 minutes or less after their appointment time to be seen at their last general practice appointment
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% of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment
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% of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
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% of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment
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% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
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% of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
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% of patients who felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
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% of patients who felt their needs were met during their last general practice appointment
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% of patients who say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
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% of patients who describe their overall experience of this GP practice as good
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