GP Patient Survey

Your GP practice services

Q1. Generally, how easy or difficult is it to contact your GP practice on the phone?
Q2. Generally, how easy or difficult is it to contact your GP practice using their website?
Q3. Generally, how easy or difficult is it to contact your GP practice using the NHS App?
Q4. Overall, how helpful do you find the reception and administrative team at your GP practice?
Q5. Which of the following online GP services have you used in the last 12 months?
Q6. Is there a particular healthcare professional at your GP practice you usually prefer to see or speak to?
Q7. How often do you get to see or speak to your preferred healthcare professional when you ask to?

Q8. When did you last try to contact your GP practice for yourself or someone else?
Q9. On that occasion, what was your main reason for trying to contact your GP practice? The main reason was to:
Q10. Still thinking about the last time you contacted your GP practice, how did you try to contact them?
Q11. What happened when you phoned your GP practice on that occasion?
Q12. Once you had contacted your GP practice, did you know what the next step in dealing with your request would be?
Q13. How soon after you contacted your GP practice did you know what the next step would be?
Q14. How did your GP practice deal with your request? I (or the person I was contacting the practice for) was:
Q15. What did you do when you couldn’t contact your GP practice or didn’t know what the next step would be?
Q16. Overall, how would you describe your experience of contacting your GP practice on this occasion?

Q33. In the last 12 months, have you contacted or used an NHS service when you wanted care or advice from a healthcare professional at your GP practice but it was closed?
Q34. Which of the following services did you contact or use on that occasion?
Q35. How do you feel about how long you waited to get care or advice on that occasion?
Q36. Overall, how would you describe your experience of NHS services on this occasion when your GP practice was closed?

Q47. Thinking about the last 12 months, which of the following services have you used a pharmacy for?
Q48. How would you describe your experience of using these pharmacy services?

Q49. When did you last try to get an NHS dental appointment for yourself?
Q50. Last time you tried to get an NHS dental appointment, was it with a dental practice you had been to before for NHS dental care?
Q51. Were you able to get an NHS dental appointment?
Q52. Overall, how would you describe your experience of NHS dental services?
Q53. Why haven’t you tried to get an NHS dental appointment in the last two years?

Q70. In the last 12 months, has your GP practice referred you to hospital for specialist care (for example, as a day patient, for specialist tests or for treatment)?
Q71. When you were referred, were you offered a choice of hospital?
Q72. What information was available to you to help you choose the hospital?
Q73. Did you have all the information you needed to make an informed decision about which hospital you would prefer to go to?
Q74. How would you describe your experience of choosing the hospital for your specialist care?
Q75. Before you were referred for specialist care, did you know about your right to choose the hospital?