Hamilton Med Ctr

86 Market Street, Birkenhead, CH41 6AJ

Your local GP services

85% find it easy to get through to this GP practice by phone

Local (CCG) average: 76%National average: 70%

95% find the receptionists at this GP practice helpful

Local (CCG) average: 93%National average: 90%

72% are satisfied with the general practice appointment times available

Local (CCG) average: 71%National average: 66%

Making an appointment

66% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 63%National average: 62%

76% were satisfied with the type of appointment they were offered

Local (CCG) average: 79%National average: 74%

98% took the appointment they were offered

Local (CCG) average: 95%National average: 94%

70% describe their experience of making an appointment as good

Local (CCG) average: 74%National average: 69%

Your last appointment

78% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 71%National average: 69%

82% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 91%National average: 87%

88% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 93%National average: 89%

86% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 92%National average: 87%

89% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 96%National average: 93%

92% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 97%National average: 96%

79% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 90%National average: 87%

92% felt their needs were met during their last general practice appointment

Local (CCG) average: 96%National average: 95%

Your health

74% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 83%National average: 79%

Overall experience

83% describe their overall experience of this GP practice as good

Local (CCG) average: 90%National average: 84%