North Hyde Road Surgery

167 North Hyde Road, Hayes, Middlesex, UB3 4NS

Your local GP services

92% find it easy to get through to this GP practice by phone

Local (CCG) average: 71%National average: 68%

96% find the receptionists at this GP practice helpful

Local (CCG) average: 87%National average: 89%

69% are satisfied with the general practice appointment times available

Local (CCG) average: 62%National average: 65%

44% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 46%National average: 48%

Making an appointment

63% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 62%National average: 62%

68% were satisfied with the type of appointment they were offered

Local (CCG) average: 69%National average: 74%

92% took the appointment they were offered

Local (CCG) average: 94%National average: 94%

74% describe their experience of making an appointment as good

Local (CCG) average: 67%National average: 67%

Your last appointment

65% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 70%National average: 69%

76% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 82%National average: 87%

85% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 84%National average: 89%

74% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 83%National average: 87%

88% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 91%National average: 93%

87% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 94%National average: 95%

69% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 79%National average: 86%

92% felt their needs were met during their last general practice appointment

Local (CCG) average: 93%National average: 94%

Your health

57% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 77%National average: 78%

Overall experience

74% describe their overall experience of this GP practice as good

Local (CCG) average: 79%National average: 83%