Parsonage Surgery

Herts & Essex Hospital, Haymeads Lane, Bishop’S Stortford, CM23 5JH

Your local GP services

56% find it easy to get through to this GP practice by phone

Local (CCG) average: 61%National average: 65%

98% find the receptionists at this GP practice helpful

Local (CCG) average: 88%National average: 89%

76% are satisfied with the general practice appointment times available

Local (CCG) average: 57%National average: 63%

55% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 36%National average: 45%

Making an appointment

65% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 55%National average: 60%

76% were satisfied with the type of appointment they were offered

Local (CCG) average: 71%National average: 73%

98% took the appointment they were offered

Local (CCG) average: 93%National average: 93%

78% describe their experience of making an appointment as good

Local (CCG) average: 62%National average: 65%

Your last appointment

72% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 69%National average: 70%

92% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 85%National average: 86%

93% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 88%National average: 88%

93% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 86%National average: 87%

98% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%National average: 93%

99% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%National average: 95%

87% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 86%National average: 85%

99% felt their needs were met during their last general practice appointment

Local (CCG) average: 94%National average: 94%

Your health

93% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 77%National average: 77%

Overall experience

93% describe their overall experience of this GP practice as good

Local (CCG) average: 81%National average: 82%