New Queen Street Surgery

Syers Lane, Whittlesey, Peterborough, PE7 1AT

Your local GP services

16% find it easy to get through to this GP practice by phone

Local (CCG) average: 68%National average: 65%

73% find the receptionists at this GP practice helpful

Local (CCG) average: 90%National average: 89%

32% are satisfied with the general practice appointment times available

Local (CCG) average: 64%National average: 63%

7% usually get to see or speak to their preferred GP when they would like to

Local (CCG) average: 46%National average: 45%

Making an appointment

20% were offered a choice of appointment when they last tried to make a general practice appointment

Local (CCG) average: 63%National average: 60%

52% were satisfied with the type of appointment they were offered

Local (CCG) average: 77%National average: 73%

80% took the appointment they were offered

Local (CCG) average: 94%National average: 93%

26% describe their experience of making an appointment as good

Local (CCG) average: 68%National average: 65%

Your last appointment

55% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment

Local (CCG) average: 70%National average: 70%

76% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

Local (CCG) average: 86%National average: 86%

79% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

Local (CCG) average: 88%National average: 88%

79% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

Local (CCG) average: 87%National average: 87%

87% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

Local (CCG) average: 93%National average: 93%

89% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

Local (CCG) average: 95%National average: 95%

69% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

Local (CCG) average: 85%National average: 85%

91% felt their needs were met during their last general practice appointment

Local (CCG) average: 94%National average: 94%

Your health

53% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

Local (CCG) average: 79%National average: 77%

Overall experience

51% describe their overall experience of this GP practice as good

Local (CCG) average: 82%National average: 82%