GP Patient Survey – Privacy Policy
Introduction
We have sent you a survey asking questions about your local GP (doctors) practice and other local health services. By taking part you will be giving us some information about yourself.
Here is some information about:
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How we will use your information
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How we will keep your information safe
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Your rights
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How to contact us
What information do we have about you?
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Your name
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Your address
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The code of your GP practice and your NHS number
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Your gender
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The month and year that you were born
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Your mobile telephone number
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Your email address
We have this information so we can ask you some questions.
Personal information is information which may let people know who you are. For example, your name, your phone number and your address.
The law says that we have to keep your personal information safe. This is called data protection.
Why do we have your personal information?
The law says NHS England have to speak to the public about how to make GP (doctors’) practices better.
Your answers in this survey will help all GPs (doctors) and the NHS improve how they help their patients.
You do not have to answer the questions in this survey.
If you don’t want to take part now or any time in the future, tell our team by calling 0800 819 9135. It is free to call this number.
Keeping your personal information safe
NHS England and Ipsos follow rules to keep your data safe.
We take data protection very seriously. We will keep all your personal information stored safely in data centres and servers.
We will delete your personal information when we have finished looking at the survey.
Sharing information
We have to share your details with other organisations to invite you to take part in the survey.
These organisations are:
- Adare SEC – they print the letters and the surveys.
- Cisco – they will send text messages reminding you to take part in the survey.
- The Delivery Group and Royal Mail – they deliver the letters and survey in the post.
- Sagacity - they make sure letters and texts get to the right person and quickly.
- Google Cloud Platform - they help us collect the online survey data
What happens to my answers in the survey?
We add your answers to the answers from all the other people who take part.
Your answers are private, and nobody will know they have come from you. We will not use your name when we share what we have found out.
We do not send your answers back to your doctor or GP practice. Your doctor won’t know that you have answered the survey questions.
When we have looked at all the answers from everyone, we will write about what people have told us, and put it on our website:
https://gp-patient.co.uk/
Contact us
If you have any questions about this survey or how we use your personal data, call our team on 0800 819 9135. It is free to call this number.
Email: GPPatientSurvey@ipsos.com
Post:
The GPPS Team – Ipsos,
3 Thomas More Square,
London,
E1W 1YW.
You can also contact NHS England:
Telephone: 0300 311 22 33
Email: england.contactus@nhs.net
Post:
NHS England,
PO Box 16738,
Redditch,
B97 9PT.
If you want to complain about how we are looking after your personal data, you can contact the Information Commissioner at:
Email: casework@ico.org.uk
Or you can visit this website:
https://ico.org.uk/global/contact-us/
Words used in this document
Here are some words used in this document and what they mean.
GP
A doctor who can give you help or advice about common health problems. They can also:
- Recommend medicines
- Give advice on healthy eating
- Give vaccinations
- Refer you to a hospital or specialist doctor. A specialist doctor is someone who knows a lot about a certain illness or disability.
GP practice
A place where you can get an appointment with a GP or nurse to talk about your health.