Helping to make GPPS inclusive

The GP Patient Survey (GPPS) is a very large-scale patient survey commissioned by NHS England. It is designed to give patients the opportunity to feed back about their experiences of their GP practice. To ensure the survey is inclusive, it is important that everyone who is invited is able to take part and we aim to make it as accessible as possible.

Amun Rehsi and Rachel Williams from Ipsos have written an article for the Social Research Association discussing the challenges they face in achieving this on a large-scale postal survey, where it is not possible to identify what support people may need before they are invited to take part. 

Amun also recently spoke at an ONS workshop on Inclusivity and Incentives, as part of the work ONS is doing to review inclusivity in social surveys, led by the ONS Centre for Equalities and Inclusion. Amun was able to share good practice and hear from others working with individuals who may experience physical or mental health, or neurodiversity barriers to taking part in surveys.

There is more information about the steps we currently take to help people take part on the GPPS website: https://www.gp-patient.co.uk/access. We are continually reviewing our understanding of the barriers to taking part and are keen to hear from others tackling similar issues in surveys. If you have any experiences you would like to share, please get in touch with the research team at: GPPatientSurvey@ipsos.com.